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Currency - All prices are in AUD

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Apex Peptides

FAQ

 

 

Shipping Policies

 

How much does shipping cost?

  Cost for domestic shipping is $8 USD. The exception is when placing orders totaling $60USD or more. If a customer places a domestic order meeting or exceeding $60 USD, we will ship that package for free. All orders placed before 12:00pm CST Monday - Friday will gladly be shipped the SAME DAY! For domestic (US) orders, we will ship using USPS (with delivery confirmation and optional insurance). Orders placed after 12:00 pm CST may be shipped the following business day. When your order is processed, a tracking number is generated and will be promptly delivered to you via email. However, please allow a few hours for the carrier’s system to update with the most current tracking and locality data.

  As a business, one of our highest priorities is shipping your order as quickly, securely and discretely as possible. As you know, various circumstances may arise out of our control. As a result we are unable to guarantee any delivery times by any particular carrier. Normally, USPS domestic shipments deliver with 2-3 business days of shipment. If accessible, overnight typically delivers in 1 business day 

Free Shipping?!

One of the key features of ordering with us is our FREE U.S. SHIPPING ON ORDERS TOTALING OVER $60 USD!! Peptides, lab accessories, research liquids and research ancillaries will ship either by using a small or medium flat rate usps shipping box, or by using a 12.5” X 9.5” flat rate shipping envelope. In ANY event, WE CAN ONLY PROVIDE FREE  SHIPPING ON DOMESTIC ORDERS EXCEEDING $60USD.

 

My order hasn't arrived yet!

 We take great pride in the speed of our delivery. However, please remember that Apex Peptides does not physically deliver the package to your door. This duty falls upon the hands of USPS. We can not be held liable for any delays put forth by the USPS or local courier service. Shortly after ordering, each customer is sent an email with a USPS tracking number and the address that the package will be sent to. This address is the EXACT same address that the customer submitted to us upon placing their order. We are not held resposible for shipping to an address incorrectly entered by the customer. All orders are processed, filled and then taken directly to the USPS office. From that point, USPS handels ALL aspects of delivery. Customers inquiring on the whereabouts of their order shall refer to the USPS tracking number issued for their respective order. They should then contact USPS at 1-800-275-8777 or www.usps.com if more information is needed. Apex Peptides has no further knowlegde of package arrival time, delays or location of lost or late packages. We are limited to the exact same tracking information as the customer. For additional information on tracking your package, contact www.USPS.com.  

 

Do you ship to my country?

 We ship orders worldwide!  We will only consider international orders in excess of $100 USD. Unfortunately, orders under $100USD will have to be declined. In the event that we do ship internationally, it is the sole responsibility of the customer to know and understand the specific import fees, rules, customs procedures and laws regarding any items purchased. Also, the customer must know and understand that Apex Peptides  is not responsible for any lost, late or confiscated packages. We will not issue refunds or reshipment for any lost, late or confiscated packages. Furthermore, we are not able to provide any additional insight, information or estimated time on when your package may arrive. The customer will be given a tracking number to monitor the package during transit. In the event that a package is late in arrival or suspected to be lost, it is the responsibility of the customer to investigate the whereabouts of their package. On every international order we will provide full images and proof of shipping to our customers by email. These images will include pictures of the package front and back with completed customs forms attached, a full view of sales receipt capturing payment for shipping and the clerk ID. These images will prove that your order has indeed been shipped and properly dispatched by our staff. Again, we are not responsible for late or lost packages. The cost for international shipping varies from country to country. On average, international shipping costs anywhere from $25-$55USD. The cost of international shipping is dependent on additional services desired(tracking/insurance), weight and quantity of products ordered, and what country the package is being shipped to.

 

Paying with another method or placing an international order??

  Paying without credit card is EASY. So is ordering internationally! First, we'll need to provide you with an accurate quote for shipping costs to your country. To do this please  CONTACT US  and submit your shipping information in the following format:

 

Street Address -

City/Town -

State/Province -

Zip Code/Destination -

Country -

 

  In the same email, please tell us ALL products that you plan to order. After recieving your quote, you can submit payment.   

 

 

Do I need to sign anything?

  Nope! Shipments via USPS with Delivery Confirmation do not require signature! However, orders in excess of $300 will require a signature.

 

Where do you ship your products from?

   We ship our products from a few different locations within the USA

 

Partially shipped?

  On rare occasions an order may be received for products that are currently out of stock. We wil send those products that are in stock and fulfill the remainder of the order once the out of stock items arrive at our facility. The cost for shipping the partially shipped order will be free to the customer.     

 

General FAQs

 

Buy 1 get 1 free!?!

  Any item in our "buy 1 get 1 free" section is exactly what it seems. Simply add one of the items to your cart and you will receive two for every one purchased! The shopping cart recognizes each buy1 get 1 free as one item. You will see a quantity of one in your cart, but it means you're buying "one" buy 1 get 1 free item. You WILL receive two vials for each one you add to your cart.

 

I'm looking at my cart....did I get the buy 1 get 1 free?

  When a customer purchases items that qualify for "buy 1 get 1 free", it may appear in their shopping cart as though they've only purchased one item. The cart will display 1 item, but when we recieve the order, we will double it so that they do indeed get the buy one get one free. 

 

Something extra??

  Occasionally, we will randomly include free items along with orders. This is done by us as an act of courtesy and a token of gratitude. Apex Peptides greatly appreciates good customers and isn’t afraid to show it. Please note that not every order will include a free item. It is not something that can be anticipated or expected. We reserve the right to (or not to) include a free item(s) whenever and to whomever we see fit.

 

What about returns?

  Apex Peptides will accept an order return only under very certain circumstances. The high quality peptides we sell are subject to degradation if incorrectly handled or stored. In observance of customer safety, we are unable to resell these products once returned to us in fear of possibly selling compromised merchandise.

  In conjunction, we will accept returns of unopened research chemicals (not peptides) on a case-by-case basis. To be eligible, the return must be within 5 days of the time of the purchase. As stated earlier, due to the fragile nature of peptides, we prefer not to accept them as a returned product.

However, at our full discretion, we are willing to discuss a reasonable solution to nearly any situation. Please CONTACT US to discuss this.

 

What if something is missing?

  If a product is missing from your order, please contact us immediately! Once your claim has been legitimized, we will then ship the missing item to you free of charge. Please note that every order is documented and entire contents photographed prior to shipping to protect us and our customers from fraudulent acts. This documentation and photography will be available upon customer request. DAMAGED SHIPMENTS: If your shipment arrives damaged: You must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and CONTACT US immediately to discuss the situation. Although not guaranteed, we will do our best to arrange shipping of a replacement free of any shipping costs to you.

 

How about refunds?

  Please remember that complete refunds are exquisitely rare. However, in the event that a refund is believed obligatory, we will manually refund your transaction or the appropriate amount for the returned items. Upon our receipt of the returned order please allow 1-2 weeks for any refund to fully process.

 

I'd like to cancel my order.

  If you would like to cancel your order that HAS NOT shipped yet, please CONTACT US. We cannot promise that we can interrupt the order if it has already been processed, however we will make every effort to accommodate you in the best ways possible. If however your order has already shipped, further discussion must ensue. We do pride ourselves on lightning fast shipping, so if you decide to cancel an order…..please hurry!

  

How is my package being shipped? 

  All items are shipped safely, discreetly, securely and QUICKLY! If there is an issue concerning the manner in which your products were shipped or packaged that could potentially damage the order, please CONTACT US within 24 hours of delivery.

 

Price match?

  If you find your product online, made in the USA, and in stock anywhere else online that has a lower advertised final price, we will beat it by 2%. Just email the link to us at CONTACT US. Please understand that in the rare event we can’t match or beat a competitor’s price, we reserve the right to gracefully decline the offer. We deal with extremely high quality products that don’t come cheap. Occasionally, competitors will offer substandard products at incredibly low prices that we simply can’t match.

 

What about best offers?

  A best offer is exactly what you may think. Apex Peptides is distinctive in the way that we will allow customers to make a “best offer” or negotiate a REASONABLE price on our products. Our prices are already very competitive, but we are ALWAYS willing to strike a deal. Best offers are most often considered when there is a fairly large purchase to be negotiated. Please keep in mind; we will not entertain “low ball” offers, or best offers on a single/few product(s). Simply CONTACT US with your best offer, and we will either accept or decline within 24 hours. Be sure to include ALL products you wish to purchase and your entire shipping information. In the event that your offer has been accepted, we prefer to facilitate payment through Paypal. In addition, we are not in any way obligated to accept or respond to any or all offers made on our products. In the occasion that we don’t accept an offer, we may or may not respond to the proposed offer. If you don’t receive an answer or response within 24 hours, please consider your offer declined.

 

 

 

Why Shop With Apex Peptides?

Apex Peptides is one of the fastest growing research peptides and research chemicals companies online today! Why buy your research peptides and research chemicals from us??

1. Best offer: If you find products in our store that you’d like to negotiate for a reasonable price, just CONTACT US to submit your best offer.

2. Deal of the week: Every week, Apex Peptides offers a special discount on one product, so check back often. These promotions are subject to change at any time based on our discretion.

3. Free Shipping: Most orders totaling 60$ or more qualify for free shipping. Apex Peptides is the most affordable place to buy peptides, research chemicals, liquids and lab supplies online. For more info visit FAQ

4. Customer Service: Apex Peptides offers supreme customer service. We truly live up to our motto: “A step beyond”. Try us out and see for yourself!

5. Free stuff: Who doesn’t like free stuff?!?! We are known to randomly include free items along with orders. If you’re lucky enough to receive a free item, don’t be too shy to tell your friends!

 

Apex Peptides is one of the leaders in biochemical research! We have new sales every week! We ensure excellent deals on shipping! We accept best offers! We provide a vast array of products geared for people just like you! We’re simply the best place to buy peptides, research chemicals and lab supplies online!

 

 Precise. Consistent. Affordable. Apex